FAQ
Frequently Asked Questions (FAQ)
Welcome to the Nouvori FAQ page. Below you’ll find answers to common questions about orders, delivery, returns, and support. If you need further assistance, our customer care team is always happy to help.
1. When can I expect my order to arrive?
Orders are processed and delivered according to the following estimated timeline:
- Order processing: 1–2 business days
- Shipping transit: 6–8 business days
- Total estimated delivery time: 7–10 business days
For full information, please refer to our Shipping Policy.
2. Is delivery free?
Yes. All orders shipped within the United Kingdom qualify for free delivery. No minimum purchase is required.
3. Where is Nouvori located?
Nouvori operates as a UK-based online brand. We currently serve customers exclusively within the United Kingdom.
4. What if my order arrives damaged or incorrect?
If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery. We will assist you with a replacement or resolution at no additional cost. Further details can be found in our Return Policy.
5. Can I cancel my order after placing it?
Yes. Orders may be cancelled within 24 hours of purchase. To request a cancellation, please email us as soon as possible with your order number.
6. How do returns work?
We offer a clear and simple returns process. Eligibility, timelines, and instructions are outlined in our Return Policy.
7. How long do refunds take?
Once a returned item has been received and inspected, refunds are issued to the original payment method. Processing typically takes up to 7 business days, depending on your payment provider.
8. Is there a warranty or guarantee?
Yes. All purchases are covered by a 30-day warranty. Please see our Return Policy for full terms and conditions.
9. How can I contact customer support?
You can reach our support team via email or through our Contact page. We respond to all enquiries during business hours.
10. Do you ship outside the UK?
At this time, we only deliver orders within the United Kingdom.
11. Do you have a physical store?
Nouvori operates exclusively online. This allows us to focus on efficiency, convenience, and competitive pricing.
12. Do you offer bulk or wholesale purchasing?
Yes. We do accept bulk and wholesale enquiries. Please contact our support team for further information.
13. Can items be exchanged?
Yes, exchanges are supported. For instructions and eligibility, please review our Return Policy.
14. How can I track my order?
Once your order has shipped, you will receive tracking details by email. You can also use our Track Your Order page to follow your delivery.
Contact Information
Email: info@nouvori.com
Contact Form: Click here
Phone: +31649134839
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to reply within 24 business hours.