Refund policy
30-Day Return Policy
At Nouvori, your satisfaction is important to us. If something isn’t right, we offer a clear and fair return process to ensure a smooth experience.
Return Eligibility
You may request a return if the following conditions are met:
- Return period: Requests must be submitted within 30 days of delivery.
- Item condition: Products must be unused, unworn, and returned in their original condition.
- Packaging: Original packaging, tags, and included accessories must be intact.
Return Shipping Costs
- Damaged or incorrect items: If you receive an item that is defective, damaged, or not what you ordered, return shipping costs will be covered by us.
- Change-of-mind returns: If the return is due to personal preference (such as fit, colour, or no longer wanting the item), return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
How to Start a Return
- Contact us: Email our support team at info@nouvori.com with your order number and the reason for your return.
- Prepare the package: Securely pack the item in its original packaging, including all accessories and documentation.
- Return instructions: Follow the return instructions provided in your return confirmation email.
Refunds
Once your returned item is received, we will inspect it to ensure it meets our return criteria. If approved, your refund will be issued to the original payment method.
Please note that refund processing times may vary by payment provider but typically take up to 7 business days after approval.
Exchanges
If you would like to exchange an item for a different option, please contact us first. Our team will assist you with availability and next steps.
Items Not Eligible for Return
Certain items may be excluded from returns due to hygiene, safety, or customisation reasons. Any exclusions will be clearly stated on the relevant product page.
Restocking Fees
We do not charge any restocking fees (£0).
Need Help?
For additional information, please visit our FAQ page or contact our support team using the details below.
Contact Information
Email: info@nouvori.com
Contact Form: Click here
Phone: +31649547902
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond within 24 business hours.