Privacy policy
Last updated: December 30, 2025
This Privacy Policy describes how Nouvori (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit our website, interact with our services, or place an order. References to “you” or “your” mean any visitor, customer, or user of our website.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please discontinue use of our website and services.
Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or service improvements. Any changes will take effect once published on this page, and the “Last updated” date will be adjusted accordingly.
What Information We Collect
The information we collect depends on how you interact with our website. We collect information to operate our services efficiently, fulfil transactions, provide support, and comply with legal obligations.
Information You Provide to Us
You may provide personal information when using our website, including but not limited to:
• Your name, shipping address, billing address, email address, and phone number
• Purchase and transaction details, including order confirmations and delivery information
• Account details if you choose to create an account with us
• Messages or information you submit when contacting customer support
Certain information is necessary to complete transactions. If you choose not to provide required details, some features of the website may not be available to you.
Information Collected Automatically
When you browse our website, we may automatically collect technical and usage information such as:
• IP address and general location information
• Device type, browser type, and operating system
• Pages visited, time spent on the site, and interaction patterns
• Referral sources and connection data
This information helps us monitor performance, improve functionality, and maintain website security.
Information from External Partners
We may receive limited information from trusted third parties that support our operations, including:
• Payment service providers
• Website hosting and infrastructure partners
• Shipping and logistics providers
• Analytics or performance measurement services
Any information obtained from third parties is handled in line with this Privacy Policy.
How We Use Your Information
We use personal information for purposes such as:
• Processing and fulfilling orders
• Managing payments, shipping, returns, and refunds
• Communicating with you regarding your orders or enquiries
• Providing customer support
• Improving our website, services, and overall user experience
• Preventing fraud and maintaining security
• Complying with legal and regulatory requirements
Use of Cookies
Our website uses cookies and similar technologies to support essential site functions, remember preferences, and analyze website usage. You can manage or disable cookies through your browser settings, though some features may not work properly if cookies are disabled.
Sharing of Personal Information
We may share personal information with:
• Service providers assisting with payments, order fulfilment, or technical support
• Business partners necessary to operate the website
• Legal authorities if required by applicable laws or regulations
• Third parties involved in business changes such as mergers or restructuring
We do not sell personal data to third parties.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any external platforms you visit.
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided personal information, please contact us so we can remove it.
Data Security and Storage
We take appropriate technical and organisational measures to protect personal information. However, no system can be guaranteed to be completely secure.
We retain personal information only as long as necessary to:
• Complete transactions
• Provide customer support
• Meet legal obligations
• Resolve disputes
• Maintain business records
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal data, including:
• The right to access your information
• The right to request correction or deletion
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent where applicable
We may request identity verification before processing requests. Exercising your rights will not result in discriminatory treatment.
Complaints
If you have concerns about how we handle personal information, please contact us using the details below. You may also have the right to contact your local data protection authority.
International Data Transfers
Your information may be processed or stored outside your country of residence. Where required, appropriate safeguards are applied to protect your personal data.
Contact Information
Email: info@nouvori.com
Contact Form: Click here
Phone: +31649547902
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond within 24 business hours.