Payment Policy

Nouvori – Payment Policy

This Payment Policy explains how payments are handled when placing an order with Nouvori. By completing a purchase on our website, you agree to the conditions outlined below.

1. Payment Methods We Accept

To provide a secure and flexible checkout experience, we support the following payment options:

  • Cards: Visa, Mastercard, American Express, and Maestro
  • Digital wallets: Apple Pay, Google Pay, and Shop Pay
  • Bank transfer: Available for bulk or wholesale orders upon request (please contact us for details)

All payments are processed in British Pounds (GBP £).

2. Payment at Checkout

  • Payment must be completed in full before an order can be confirmed.
  • Orders are prepared and dispatched only after successful payment authorisation.
  • If a transaction fails or is declined, the order will not be processed.

3. Prices and Charges

  • All prices displayed on the Nouvori website are listed in GBP (£).
  • Product prices may change at any time without prior notice.
  • Any applicable taxes, duties, or shipping costs are calculated and displayed during checkout.

4. Secure Payment Handling

Protecting your data is important to us. Nouvori uses industry-standard security measures, including SSL encryption and trusted payment providers, to process transactions safely.

We do not store, process, or have access to your full payment card or wallet details.

5. Refunds and Payment Disputes

Refund requests are handled in accordance with our Returns & Refunds Policy.

Any chargebacks or payment disputes are reviewed individually. If a chargeback is found to be unjustified or unauthorised, it may be challenged through the relevant payment provider.

If you experience a payment-related issue, we encourage you to contact us directly so we can assist you promptly.

6. Fraud Monitoring

To protect our customers and prevent misuse, Nouvori reserves the right to place orders on hold, request additional verification, or cancel transactions that appear suspicious or involve unauthorised payment activity.

Additional verification may be required for unusually large or high-risk transactions.

7. Contact Information

Email: info@nouvori.com
Contact Form: Click here
Phone: +31649134839

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond within 24 business hours.